Help & Support Documents

FAQ 1

• How to download my calls ?

Feedback 0

Agent information 0

Teams information 0

Moments 0

Profile information 1

• How to give call recording download option to Quality Team and Agent in Enthu.AI?

Plan information 0

Deleted files 0

Getting Started 18

• How to create a new team in Enthu.AI?
• What is the difference between QA and QM ?
• How to add Agents in Enthu.AI?
• What are Groups and Moments?
• Where can moments be viewed in Enthu.AI?

View all 18

Agents, Teams and Clients 9

• How to edit Agent information within Enthu.AI?
• How to edit the team information within Enthu.AI?
• How to add Clients?
• How to deactivate and reactivate an agent?
• How to edit Client information ?

View all 9

Quality 8

• How to add Quality Team members to Enthu.AI?
• How to create feedback forms?
• Viewing conversation summary
• How to custom tag calls?
• How to share feedback with an Agent, Supervisor and to some other Email Address?

View all 8

Calling Themes/Script 5

• How to edit Moments?
• How to add my calling Theme/Script?
• How to add new moments ?
• How to edit and duplicate a Theme/Script in Enthu.AI?
• How to Delete a Theme/Script in Enthu.AI

Playlists 2

• How to create call playlist?
• How to add calls to a playlist in Enthu.AI ?

Settings 9

• How to see my Enthu.AI plan details?
• How to set the minimum call duration for analyzing calls?
• How to enable redaction on calls?
• Where to check the minutes used per agent?
• Which all fields can be redacted using Enthu.AI?

View all 9

Billing/Plans 0

Notification 1

• How to enable email notification for a particular moment?

Integrations 10

• Which all integrations Enthu.AI supports?
• Integrating Pipedrive with Enthu.AI
• Integrating HubSpot with Enthu.AI
• Integrating Dialpad with Enthu.AI
• Integrating Zoom with Enthu.AI

View all 10

Call Searches 1

• How to make a search for keywords/phrases?

Evaluation/Coaching 12

• How to get opportunity areas of an agent within Enthu.AI?
• What are “Top Opportunities” in the Evaluation Tab?
• What are Call Chapters and how to view Call Chapters?
• How to create Coaching Session in Enthu.AI?
• How to tag a call to Coaching Session?

View all 12

Feedback 2

• How can Agents acknowledge shared Feedback?
• What is Auto Fail feature in Feedback section?