Enthu.AI is an agent evaluation and performance management software that helps contact centers improve the quality of their customer conversations.
Enthu.AI boosts the evaluation process and enables QAs to find opportunity areas of each agent at a click of a button.
You can view the recent evaluation data of all agents together or of a particular agent separately following these steps:
Click on the Evaluation Tab in the left-side navigation menu.
- You will land on the Evaluation screen where you can view the names of agents with their Recent Evaluations scores.
- Click on "Details" to view the Evaluation Summary of the particular agent and the areas the agent needs to work upon.
- You can select the name of the desired agent and custom dates in order to view the improvement areas and other recent evaluation data.