Getting Started

How to create a new team in Enthu.AI?
A team is defined as a group of agents of a similar division working together to improve the workflow and efficiency of the tasks at hand. Creating a te...
Wed, 28 Dec, 2022 at 6:09 AM
What is the difference between QA and QM ?
Enthu.AI enables to have a Quality Team that catalyzes the process of evaluation and provides the Agents with efficient feedback. Quality Team has 2 mem...
Sun, 20 Nov, 2022 at 11:54 PM
How to add Agents in Enthu.AI?
An agent is someone whose calls/conversations you want to monitor and evaluate using Enthu.AI.  Adding an agent to your Enthu.AI account is pretty simpl...
Tue, 29 Nov, 2022 at 6:10 AM
What are Groups and Moments?
Good communication is essential for the success of any Agent. One of the ways to enhance your Agents’ communication is by providing them with a script. But ...
Mon, 13 Dec, 2021 at 7:37 AM
Where can moments be viewed in Enthu.AI?
Moments are events in the call. These Moments have specific keywords assigned to them which will be determined as achieved/missed based on the usage. Ea...
Mon, 21 Nov, 2022 at 1:57 AM
How can I manually add calls to Enthu.AI?
 Follow the steps given below to add calls manually in Enthu.AI. Login to your Enthu.AI account. On the side hand side of your screen,  click on th...
Mon, 21 Nov, 2022 at 3:06 AM
Why are the calls not reflecting within Enthu.AI?
There are 3 major reasons as to why your calls are not being reflected in Enthu.AI  Agents are not assigned to a team and a theme. The call does no...
Tue, 29 Nov, 2022 at 1:18 AM
What are Teams in Enthu.AI ?
A team is defined as a group of agents of a similar division working together to improve the workflow and efficiency of the tasks. Creating a Team is es...
Mon, 21 Nov, 2022 at 4:30 AM
How do calls get into Enthu.AI?
Calls get into Enthu.AI with the help of integration. All the third-party applications that you use can be integrated within Enthu.AI. Enthu has mult...
Fri, 10 Dec, 2021 at 6:20 AM
What are clients in Enthu.AI ?
Clients are you customers who can be invited to have access to the reports of a team in Enthu.AI. Only the System Admin and Quality Manager can invite Clie...
Fri, 10 Dec, 2021 at 6:25 AM