Help & Support Documents

Getting Started 18

• How to create a new team in Enthu.AI?
• What is the difference between QA and QM ?
• How to add Agents in Enthu.AI?
• What are Groups and Moments?
• Where can moments be viewed in Enthu.AI?

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Agents, Teams and Clients 11

• How to edit Agent information within Enthu.AI?
• How to edit the team information within Enthu.AI?
• How to add Clients?
• How to deactivate and reactivate an agent?
• How to edit Client information ?

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Quality 8

• How to add Quality members/Team Leader in Enthu.AI?
• How to create feedback forms?
• Viewing conversation summary
• How to custom tag calls?
• How to share feedback with an Agent, Supervisor and to some other Email Address?

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Calling Themes/Script 5

• How to edit Moments?
• How to add my calling Theme/Script?
• How to add new moments ?
• How to edit and duplicate a Theme/Script in Enthu.AI?
• How to Delete a Theme/Script in Enthu.AI

Playlists 3

• How to create call playlist?
• How to add calls to a playlist in Enthu.AI ?
• How to share call playlists in Enthu.AI?

Settings 9

• How to see my Enthu.AI plan details?
• How to set the minimum call duration for analyzing calls?
• How to enable redaction on calls?
• Where to check the minutes used per agent?
• Which all fields can be redacted using Enthu.AI?

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Notification 3

• How to enable email notification for a particular moment?
• How to enable daily notifications in Enthu.AI?
• Notification Bell Icon: Quick Access to Alerts and Updates

Integrations 10

• Which all integrations Enthu.AI supports?
• Integrating Pipedrive with Enthu.AI
• Integrating HubSpot with Enthu.AI
• Integrating Dialpad with Enthu.AI
• Integrating Zoom with Enthu.AI

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Call Searches 2

• How to make a keyword search by using speaker filter?
• How to make a search for keywords/phrases?

Evaluation/Coaching 12

• How to get opportunity areas of an agent within Enthu.AI?
• What are “Top Opportunities” in the Evaluation Tab?
• What are Call Chapters and how to view Call Chapters?
• How to create Coaching Session in Enthu.AI?
• How to tag a call to Coaching Session?

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Feedback 2

• How can Agents acknowledge shared Feedback?
• What is Auto Fail feature in Feedback section?

Calibration Session 29

• What is QA Calibration?
• How to initiate a QA Calibration Session in Enthu.AI?
• What does a Master Calibrator mean?
• Who is a subject in a Calibration session?
• What do the green and red bubbles under the 'Participants' column mean?

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