Evaluation/Coaching
Enthu.AI is an agent evaluation and performance management software that helps contact centers improve the quality of their customer conversations. Ent...
Wed, 23 Nov, 2022 at 1:06 AM
Top opportunities in Evaluation Summary means the top areas where Agent can improve. It is determined by the Hits that an agent receives while a QA evaluate...
Fri, 20 Jun, 2025 at 8:20 AM
Enthu.AI is an agent evaluation, coaching and performance management software that helps contact centers improve the quality of their customer conversations...
Fri, 20 Jun, 2025 at 8:24 AM
You tag a call to Coaching Session in a few easy steps: Go to the Call Analysis tab using the side menu and click on the “Review'' button. Yo...
Wed, 25 Jun, 2025 at 2:15 AM
The total number of feedback form are sent by quality team to agent and in back how the agent responds is known as Evaluation Stats. You can track this en...
Fri, 20 Jun, 2025 at 8:28 AM
Agent Avergae Score is calculated on the basis of 10 recent evaluation done by quality team. Let's see how you can view them in the Evalaution/Coaching ...
Fri, 20 Jun, 2025 at 8:29 AM
Evaluation Summary can be downloaded by following below mentioned steps: Click on the Evaluation Tab in the left-side navigation menu. You will...
Fri, 20 Jun, 2025 at 8:30 AM
Evaluation Summary can be downloaded by following below mentioned steps: Click on the Evaluation Tab in the left-side navigation menu. You will...
Fri, 20 Jun, 2025 at 8:30 AM
Average Call Duration can be calculated as: ACD= Talk time + Hold Time + After Call Work No. of Customer Conversations To...
Fri, 20 Jun, 2025 at 8:31 AM
The Quality Assurance (QA) Score assesses the credibility and usability of the contact center's compliance to internal business norms. The data include...
Fri, 20 Jun, 2025 at 8:32 AM