Evaluation/Coaching

How to get opportunity areas of an agent within Enthu.AI?
Enthu.AI is an agent evaluation and performance management software that helps contact centers improve the quality of their customer conversations.  Ent...
Wed, 15 Dec, 2021 at 4:09 AM
What are “Top Opportunities” in the Evaluation Tab?
Top opportunities in Evaluation Summary means the top areas where Agent can improve. It is determined by the Hits that an agent receives while a QA evaluate...
Tue, 14 Dec, 2021 at 11:49 PM
What are Call Chapters and how to view Call Chapters?
The call transcript is segmented into divisions of dialogues with similar keywords, these divisions are known as Call Chapters. It is a great feature to nav...
Thu, 16 Dec, 2021 at 7:45 AM