Evaluation/Coaching

How to get opportunity areas of an agent within Enthu.AI?
Enthu.AI is an agent evaluation and performance management software that helps contact centers improve the quality of their customer conversations.  Ent...
Wed, 23 Nov, 2022 at 1:06 AM
What are “Top Opportunities” in the Evaluation Tab?
Top opportunities in Evaluation Summary means the top areas where Agent can improve. It is determined by the Hits that an agent receives while a QA evaluate...
Wed, 23 Nov, 2022 at 1:18 AM
What are Call Chapters and how to view Call Chapters?
The call transcript is segmented into divisions of dialogues with similar keywords, these divisions are known as Call Chapters. It is a great feature to nav...
Wed, 23 Nov, 2022 at 1:24 AM
How to create Coaching Session in Enthu.AI?
Enthu.AI is an agent evaluation, coaching and performance management software that helps contact centers improve the quality of their customer conversations...
Thu, 24 Nov, 2022 at 2:39 AM
How to tag a call to Coaching Session?
You tag a call to Coaching Session in a few easy steps: Go to the Call Analysis tab using the side menu and click on the “Review'' button.   Y...
Thu, 24 Nov, 2022 at 4:46 AM
What is Evaluation Stats and how to check them in Enthu.AI?
The total number of feedback form are sent by quality team to agent and in back how the agent responds is known as Evaluation Stats.  You can track this en...
Thu, 24 Nov, 2022 at 6:16 AM
How to check Agent Average Score in Enthu.AI?
Agent Avergae Score is calculated on the basis of 10 recent evaluation done by quality team. Let's see how you can view them in the Evalaution/Coaching...
Thu, 24 Nov, 2022 at 6:42 AM
How to Download Evaluation Summary?
Evaluation Summary can be downloaded by following below mentioned steps: Click on the Evaluation Tab in the left-side navigation menu. You will...
Thu, 24 Nov, 2022 at 7:25 AM
How to filter out Agent Evaluation in Enthu.AI?
Evaluation Summary can be downloaded by following below mentioned steps: Click on the Evaluation Tab in the left-side navigation menu. You will...
Thu, 24 Nov, 2022 at 7:48 AM
How to compare Average Call duration? (Agent VS Team) in Enthu.AI?
Average Call Duration can be calculated as: ACD= Talk time + Hold Time + After Call Work                     No. of Customer Conversations    To...
Fri, 25 Nov, 2022 at 2:20 AM