Enthu.AI is an agent evaluation, coaching and performance management software that helps contact centers improve the quality of their customer conversations. 

Coaching through Enthu.AI helps agent improve their overall performance and increase their productivity with honest feedback.

You can create coaching sessions easily by followiing these steps:

  • Click on the Evaluation Tab in the left-side navigation menu.

  • You will land on the Evaluation and Coaching module.
  • Navigate to 'Coaching' tab.

  • Click on 'Create Coaching Session' button. 
  • A pop-up will apper, fill in all the deatils (coaching name,team,agents, QA/QM, quick summary, discussion plan, action pla, overall statusand email ID).

  • Click on 'Create' button and therefore your new Coaching Session will be created.

Check out this detailed video on how to create Coaching Session: