The subject of a Calibration session is the agent or the person whose conversation is selected for evaluation. The Calibration session includes the following elements related to the subject's call:
Call Recording: The audio recording of the call. t serves as the primary material for evaluation.
Transcript: The written text of the call, providing a detailed account of the conversation.
Call Summary: A brief overview or key points of the call, highlighting the main issues and resolutions.
