The total number of feedback form are sent by quality team to agent and in back how the agent responds is known as Evaluation Stats. 

You can track this entire process by just following these easy steps:

  • Click on the Evaluation Tab in the left-side navigation menu.

  • You will land on the Evaluation and Coaching module.
  • On the Evaluation tab, you will see a column with the title 'Evaluation Stats'.

  • Hover on the figures to see detailed information regarding feedback forms.

Check out this detailed video on Evaluation Stats: