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Knowledge base
Getting Started
FAQ
1
How to download my calls ?
Feedback
0
Management
Agent information
0
Teams information
0
Moments
0
Account Settings
Profile information
1
How to give call recording download option to Quality Team and Agent in Enthu.AI?
Billing and Plans
Plan information
0
Deleted files
0
Knowledge Base
Getting Started
18
How to create a new team in Enthu.AI?
What is the difference between QA and QM ?
How to add Agents in Enthu.AI?
What are Groups and Moments?
Where can moments be viewed in Enthu.AI?
View all 18
Agents, Teams and Clients
11
How to edit Agent information within Enthu.AI?
How to edit the team information within Enthu.AI?
How to add Clients?
How to deactivate and reactivate an agent?
How to edit Client information ?
View all 11
Quality
8
How to add Quality members/Team Leader in Enthu.AI?
How to create feedback forms?
Viewing conversation summary
How to custom tag calls?
How to share feedback with an Agent, Supervisor and to some other Email Address?
View all 8
Calling Themes/Script
5
How to edit Moments?
How to add my calling Theme/Script?
How to add new moments ?
How to edit and duplicate a Theme/Script in Enthu.AI?
How to Delete a Theme/Script in Enthu.AI
Playlists
3
How to create call playlist?
How to add calls to a playlist in Enthu.AI ?
How to share call playlists in Enthu.AI?
Settings
9
How to see my Enthu.AI plan details?
How to set the minimum call duration for analyzing calls?
How to enable redaction on calls?
Where to check the minutes used per agent?
Which all fields can be redacted using Enthu.AI?
View all 9
Billing/Plans
0
Notification
2
How to enable email notification for a particular moment?
How to enable daily notifications in Enthu.AI?
Integrations
10
Which all integrations Enthu.AI supports?
Integrating Pipedrive with Enthu.AI
Integrating HubSpot with Enthu.AI
Integrating Dialpad with Enthu.AI
Integrating Zoom with Enthu.AI
View all 10
Call Searches
2
How to make a keyword search by using speaker filter?
How to make a search for keywords/phrases?
Evaluation/Coaching
12
How to get opportunity areas of an agent within Enthu.AI?
What are “Top Opportunities” in the Evaluation Tab?
What are Call Chapters and how to view Call Chapters?
How to create Coaching Session in Enthu.AI?
How to tag a call to Coaching Session?
View all 12
Feedback
2
How can Agents acknowledge shared Feedback?
What is Auto Fail feature in Feedback section?
Calibration Session
29
What is QA Calibration?
How to initiate a QA Calibration Session in Enthu.AI?
What does a Master Calibrator mean?
Who is a subject in a Calibration session?
What do the green and red bubbles under the 'Participants' column mean?
View all 29
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