Help & Support Documents
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How to download my calls ?
How to give call recording download option to Quality Team and Agent in Enthu.AI?
Billing and Plans
How to create a new team in Enthu.AI?
What is the difference between QA and QM ?
How to add Agents in Enthu.AI?
What are Groups and Moments?
Where can moments be viewed in Enthu.AI?
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Agents, Teams and Clients
How to edit Agent information within Enthu.AI?
How to edit the team information within Enthu.AI?
How to add Clients?
How to deactivate and reactivate an agent?
How to edit Client information ?
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How to add Quality Team members to Enthu.AI?
How to create feedback forms?
Viewing conversation summary
How to custom tag calls?
How to share feedback with an Agent, Supervisor and to some other Email Address?
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How to edit Moments?
How to add my calling Theme/Script?
How to add new moments ?
How to edit and duplicate a Theme/Script in Enthu.AI?
How to Delete a Theme/Script in Enthu.AI
How to create call playlist?
How to add calls to a playlist in Enthu.AI ?
How to share call playlists in Enthu.AI?
How to see my Enthu.AI plan details?
How to set the minimum call duration for analyzing calls?
How to enable redaction on calls?
Where to check the minutes used per agent?
Which all fields can be redacted using Enthu.AI?
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How to enable email notification for a particular moment?
How to enable daily notifications in Enthu.AI?
Which all integrations Enthu.AI supports?
Integrating Pipedrive with Enthu.AI
Integrating HubSpot with Enthu.AI
Integrating Dialpad with Enthu.AI
Integrating Zoom with Enthu.AI
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How to make a search for keywords/phrases?
How to get opportunity areas of an agent within Enthu.AI?
What are “Top Opportunities” in the Evaluation Tab?
What are Call Chapters and how to view Call Chapters?
How to create Coaching Session in Enthu.AI?
How to tag a call to Coaching Session?
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How can Agents acknowledge shared Feedback?
What is Auto Fail feature in Feedback section?
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