You can view a brief summary of the calls within Enthu.AI.
The objective of this functionality is to understand what transpired in a conversation, without the need to listen to the entire call.
- All conversations with duration greater than 3 mins are automatically summarized.
- Conversations whose summary gets generated get marked with a Summary tag.
- If the Summary tag is not present against a specific conversation, Enthu couldn't generate a summary for it.
- It takes some time for the system to generate and display the Summary. It doesn't come instantly with the other call analysis data.
Enthu.AI auto generates call summaries and shows them under the following tabs
A. Under 'Call Analysis' Screen
You see a short summary in the Call Analysis screen.
B. Under final 'Call Review' Screen
