Quality

How to add Quality Team members to Enthu.AI?
Enthu.AI enables a Quality team which helps in the evaluation process and giving your agents proper feedback. There are Two roles in the Quality Team: ...
Tue, 22 Nov, 2022 at 12:05 AM
How to create feedback forms?
Feedback helps Agents to improve their performance. Enthu.AI offers the feature of using custom Feedback forms to evaluate your Agents’ performance.  Yo...
Tue, 22 Nov, 2022 at 1:46 AM
Viewing conversation summary
You can view a brief summary of the calls within Enthu.AI. The objective of this functionality is to understand what transpired in a conversation, witho...
Tue, 22 Nov, 2022 at 12:46 AM
How to custom tag calls?
There can be situations where you want to label a call with custom tags. Not just that, you also want to filter out all such calls basis these custom ta...
Tue, 22 Nov, 2022 at 2:00 AM
How to share feedback with an Agent, Supervisor and to some other Email Address?
While evaluating a call you might observe the need to share Feedback with an Agent for coaching purposes or send Feedback to your supervisor if an Agent is ...
Tue, 22 Nov, 2022 at 1:38 AM
How to Manage Tags in Enthu.AI?
Enthu.AI enables you to add custom Tags in order to label calls. In this article, you'll learn how to manage Tags in Enthu.AI by following a few easy s...
Tue, 22 Nov, 2022 at 1:57 AM
How to Edit or Delete Quality Team members in Enthu.AI?
To edit or delete Quality Team members in Enthu.AI, follow the steps given below : Login to your Enthu.AI account From the navigation menu in th...
Wed, 23 Nov, 2022 at 6:26 AM