Quality
Enthu.AI enables a Quality team which helps in the evaluation process and giving your agents proper feedback. There are Two roles in the Quality Team: ...
Tue, 22 Nov, 2022 at 12:05 AM
Feedback helps Agents to improve their performance. Enthu.AI offers the feature of using custom Feedback forms to evaluate your Agents’ performance. Yo...
Tue, 22 Nov, 2022 at 1:46 AM
You can view a brief summary of the calls within Enthu.AI. The objective of this functionality is to understand what transpired in a conversation, witho...
Tue, 22 Nov, 2022 at 12:46 AM
There can be situations where you want to label a call with custom tags. Not just that, you also want to filter out all such calls basis these custom ta...
Tue, 22 Nov, 2022 at 2:00 AM
While evaluating a call you might observe the need to share Feedback with an Agent for coaching purposes or send Feedback to your supervisor if an Agent is ...
Tue, 22 Nov, 2022 at 1:38 AM
Enthu.AI enables you to add custom Tags in order to label calls. In this article, you'll learn how to manage Tags in Enthu.AI by following a few easy s...
Tue, 22 Nov, 2022 at 1:57 AM
To edit or delete Quality Team members in Enthu.AI, follow the steps given below : Login to your Enthu.AI account From the navigation menu in th...
Wed, 23 Nov, 2022 at 6:26 AM