Help & Support Documents

Enthu.AI enables a Quality team which helps in the evaluation process and giving your agents proper feedback. There are three roles in the QA Manager da...

Feedback helps Agents to improve their performance. Enthu.AI offers the feature of using custom Feedback forms to evaluate your Agents’ performance.  Yo...

You can view a brief summary of the calls within Enthu.AI. The objective of this functionality is to understand what transpired in a conversation, witho...

There can be situations where you want to label a call with custom tags. Not just that, you also want to filter out all such calls basis these custom ta...

While evaluating a call you might observe the need to share Feedback with an Agent for coaching purposes or send Feedback to your supervisor if an Agent is ...

Enthu.AI enables you to add custom Tags in order to label calls. In this article, you'll learn how to manage Tags in Enthu.AI by following a few easy st...

To edit or delete Quality Team members in Enthu.AI, follow the steps given below : Login to your Enthu.AI account From the navigation menu in th...

Sentiment Analysis is the process of using natural language processing (NLP) and machine learning (ML) techniques to determine the emotional tone of custome...