Help & Support Documents

Why am I not seeing some calls in Enthu? In most cases, calls are not missing, but filtered, delayed, or excluded due to system rules. This article explai...

Agent & User Management 1. I am facing trouble adding another agent Why this happens You may not be able to add an agent if: You’ve reached you...

Scorecards define how calls are evaluated, whether manually or through Auto QA. This article explains how to create, edit, assign, and manage scorecards, a...

When your call volume grows, finding the right calls becomes more important than seeing all calls.  Enthu provides multiple search and filter options to hel...

If you’re expecting evaluation scores, those belong to Auto QA, not Gen AI Insights. 1. Where Gen AI Insights appear in Enthu You can see Gen AI Insights...

Auto QA Sampling controls which calls are selected for AI evaluation. It does not evaluate calls itself — it only decides which calls Auto QA will run on...

Enthu provides different download options depending on what you want to download (audio, transcript, insights) and how many calls you’re downloading (single...

If you’re unable to log in to Enthu or facing access-related problems, it’s usually due to credentials, security checks, or account status. This section c...

Minutes in Enthu determine how many call minutes can be processed for features like call analysis, transcripts, Gen AI insights, and Auto QA. If calls stop ...

Enthu provides built-in controls to protect sensitive information and automatically manage call data retention. These settings are available under Manage → ...