Calling Themes/Script
Moments are a part of the Script which is used for evaluation and reporting purposes, the Moments are accommodated under Themes and are assigned to particul...
Wed, 1 Sep, 2021 at 4:28 AM
A script is a pre-set dialogue between an agent and a client. Using a script increases the efficiency and effectiveness of the agents’ communication. In...
Wed, 8 Dec, 2021 at 4:27 AM
Moments are the events of the script that should/shouldn’t happen during a call/conversation. These moments have keywords that are identified by Enthu.AI wh...
Mon, 13 Dec, 2021 at 4:23 AM