Calling Themes/Script
Moments are a part of the Script which is used for evaluation and reporting purposes, the Moments are accommodated under Themes and are assigned to particul...
Tue, 22 Nov, 2022 at 5:02 AM
A script is a pre-set dialogue between an agent and a client. Using a script increases the efficiency and effectiveness of the agents’ communication. In...
Tue, 22 Nov, 2022 at 5:21 AM
Moments are the events of the script that should/shouldn’t happen during a call/conversation. These moments have keywords that are identified by Enthu.AI wh...
Tue, 22 Nov, 2022 at 5:45 AM
To change and duplicate Theme/Script, follow the steps given below: Login to your Enthu.AI account. From the navigation menu in the left pane, plea...
Wed, 23 Nov, 2022 at 7:09 AM
Login to your Enthu.AI account. From the navigation menu in the left pane, please click on the ‘Manage’ option and a drop-down menu will appear. Cli...
Wed, 23 Nov, 2022 at 7:33 AM