Feedback

How can Agents acknowledge shared Feedback?
While evaluating conversations, a QA has an option to share the evaluation results with the Agent so that the agent knows his/her improvement areas. Ent...
Wed, 25 Jun, 2025 at 1:47 AM
What is Auto Fail feature in Feedback section?
In this article, you learn about the Auto Fail feature which you'll encounter while recording feedback. Go to the Call Analysis tab and then clic...
Wed, 25 Jun, 2025 at 2:08 AM