How can Agents acknowledge shared Feedback?
While evaluating the calls, QA marks the his/her response on the Feedback Form according to the call. After Evaluating and marking the Feedback QA can also ...
Thu, 16 Dec, 2021 at 5:50 AM
What is Auto Fail feature in Feedback section?
In this article, you learn about the Auto Fail feature which you'll encounter while recording feedback. Go to the Call Analysis tab and then click ...
Wed, 23 Nov, 2022 at 1:32 AM