Feedback
While evaluating conversations, a QA has an option to share the evaluation results with the Agent so that the agent knows his/her improvement areas. Ent...
Wed, 25 Jun, 2025 at 1:47 AM
In this article, you learn about the Auto Fail feature which you'll encounter while recording feedback. Go to the Call Analysis tab and then clic...
Wed, 25 Jun, 2025 at 2:08 AM