Enthu.AI enables to have a Quality Team that catalyzes the process of evaluation and provides the Agents with efficient feedback.

Quality Team has 2 members:

  • Quality AnalystQA has read access, which is analyzing calls, listening to them, providing proper feedback, etc.

  • Quality ManagerQM has added/edit access, which means QM can add/edit agent’s information, add/edit teams, etc.

Important notes:

  • To learn how to create Quality Team members, click here:

  • Neither of them has access to billing or critical profile settings like changing the number of agents in the plan, and analyzing minutes per agent.