Enthu.AI enables to have a Quality Team that catalyzes the process of evaluation and provides the Agents with efficient feedback.
Quality Team has 2 members:
Quality Analyst: QA has read access, which is analyzing calls, listening to them, providing proper feedback, etc.
Quality Manager: QM has added/edit access, which means QM can add/edit agent’s information, add/edit teams, etc.
To learn how to create Quality Team members, click here:
Neither of them has access to billing or critical profile settings like changing the number of agents in the plan, and analyzing minutes per agent.