Getting Started
A team is defined as a group of agents of a similar division working together to improve the workflow and efficiency of the tasks at hand. Creating a te...
Tue, 2 Sep, 2025 at 5:29 AM
Enthu.AI enables to have a Quality Team that catalyzes the process of evaluation and provides the Agents with efficient feedback. Quality Team has 2 mem...
Mon, 9 Oct, 2023 at 9:47 AM
An agent is someone whose calls/conversations you want to monitor and evaluate using Enthu.AI. Adding an agent to your Enthu.AI account is pretty simpl...
Tue, 2 Sep, 2025 at 5:39 AM
Good communication is essential for the success of any Agent. One of the ways to enhance your Agents’ communication is by providing them with a script. But ...
Mon, 13 Dec, 2021 at 7:37 AM
Moments are events in the call. These Moments have specific keywords assigned to them which will be determined as achieved/missed based on the usage. Ea...
Mon, 21 Nov, 2022 at 1:57 AM
You can upload your call recordings to Enthu.AI in two ways: (1) from the Manage section (recommended) or (2) using the Call Upload URL in Profile Set...
Tue, 14 Oct, 2025 at 6:54 AM
There are 3 major reasons as to why your calls are not being reflected in Enthu.AI Agents are not assigned to a team and a theme. The call does no...
Tue, 2 Sep, 2025 at 5:53 AM
A team is defined as a group of agents of a similar division working together to improve the workflow and efficiency of the tasks. Creating a Team is es...
Mon, 21 Nov, 2022 at 4:30 AM
Calls get into Enthu.AI with the help of integration. All the third-party applications that you use can be integrated within Enthu.AI. Enthu has mult...
Mon, 13 May, 2024 at 5:40 AM
Clients are your customers who can be invited to have access to the reports of a team in Enthu.AI. Only the System Admin and Quality Manager can invite Cli...
Wed, 1 Feb, 2023 at 12:14 AM