Getting Started
Agents are the employees of your organization who make and receive calls. These calls/conversations are analyzed and evaluated using Enthu.AI to improve the...
Mon, 21 Nov, 2022 at 5:09 AM
You will need to filter calls when you are in search of the desired set of outcomes related to specific keywords, moments, agents, etc. Enthu.AI allows ...
Fri, 20 Jan, 2023 at 5:34 AM
The System Log is an official record of the system events. From where you can keep track of the activities of an account. Steps to access system Logs...
Mon, 21 Nov, 2022 at 5:20 AM
You are a QA and while evaluating the call you come across a need to pull out the call Transcript either to present it to your supervisor or for the coachin...
Fri, 25 Nov, 2022 at 1:50 AM
Enthu.AI enables you to add customer information so that you don't have to go through your database searching for each and every customer detail. Yo...
Mon, 21 Nov, 2022 at 6:03 AM
Enthu.AI enables a Quality team which helps in the evaluation process and giving your agents proper feedback. There are Two roles in the Quality Team: ...
Thu, 24 Nov, 2022 at 4:50 AM
You can download a call in Enthu.AI in a few easy steps: Go to the Call Analysis tab using the side menu and click on the “Review'' button. Yo...
Thu, 24 Nov, 2022 at 5:07 AM
At time searching calls Login to your Enthu.AI. account. From the navigation menu in the left pane, please click on the ‘Call Analysis’ You will be...
Thu, 24 Nov, 2022 at 5:51 AM