Follow the steps given below to add calls manually in Enthu.AI.

  1. Login to your Enthu.AI account.

  2. On the side hand side of your screen,  click on the Arrow button and a drop-down menu will appear.

  3. Click on the ‘Profile Settings’ option.

  4. In the Profile Settings page, you will see the ‘Call Upload URL’ tab.

  5. Copy the link and open it in a browser. You will see the admin email ID of your account. 

  6. Select the Agent whose call you want to upload.

  7. Drop or upload the call files. You can upload multiple calls at a time.

  8. Click on ‘Submit’ to upload.

  9. Once the call upload is done, you will get a success message on the same screen. The calls should reflect in Enthu.AI within 5 to 15 mins, depending on the duration of the calls.

Important notes

  • The audio format should be .mp3, .wav, .gsm or .aac only.

  • The maximum combined size of all the recordings should not exceed 500 MB in a single upload.