Sentiment Analysis is the process of using natural language processing (NLP) and machine learning (ML) techniques to determine the emotional tone of customer interactions, such as phone calls or chat conversations.

The goal of sentiment analysis is to understand how customers feel about a product, service, or company and improve customer satisfaction.

Enthu.AI uses advanced NLP algorithms to analyze customer interactions and provide contact centers with insights and actionable intelligence to improve customer service and support.

To check customer sentiments in Enthu.AI, follow the below mentioned steps:

  • Login in to your Enthu.AI account and navigate to call analysis screen.

  • On the right side of your screen click on review button and you will be redirected to the main call screen. 

  • Right side of the screen shows the call transcript, the red color chat show the negative sentiment and green one indicates that the customer is happy which is positive sentiment.


Enthu.AI is one of the platforms that provide sentiment analysis capabilities and automate the process, making it more accurate, efficient and faster. 

Sentiment analysis is a valuable tool for businesses of all sizes and in different industries, and it can be used to improve customer relationships, increase customer retention, and drive business growth.