Evaluation Summary can be downloaded by following below mentioned steps:

  • Click on the Evaluation Tab in the left-side navigation menu.

  • You will land on the 'Evaluation and Coaching Module', where you see the recent evaluation done by quality team of all the agents.
  • Click on the 'Apply Filter' icon.

  • A pop up will apper, fill in all the details (team name and agent name) and click on 'Save' button.
  • You will able to see the evaluation details of a particular agent.

Check out this detailed video on how to filter out Agent Evaluation: