Evaluation Summary can be downloaded by following below mentioned steps:


  • Click on the Evaluation Tab in the left-side navigation menu.


  • You will land on the 'Evaluation and Coaching Module', where you see the recent evaluation done by quality team of all the agents.
  • Click on the 'Apply Filter' icon.


  • A pop up will appear, fill in all the details (Team, Feedback Form, Agent, Review type) and click on 'Save' button.
  • You will able to see the evaluation details of applied filters.