Agent Avergae Score is calculated on the basis of 10 recent evaluation done by quality team. Let's see how you can view them in the Evalaution/Coaching Module.
You can track this entire process by just following these easy steps:
Click on the Evaluation Tab in the left-side navigation menu.
- You will land on the Evaluation and Coaching module, where you see the recent evaluation done by quality team of all the agents.
- In this screen you will see a column that shows the Average Score all agents.
Check out this detailed video on how to check Agent Average Score :