Enthu.AI enables a Quality team which helps in the evaluation process and giving your agents proper feedback.
There are Two roles in the Quality Team:
Quality Analyst : QA has read access, which is analyzing calls, listening to them, providing proper feedback, etc.
Quality Manager: QM has add/edit access, which is QM can add/edit agent’s information, add/edit teams, etc.
To edit or delete Quality Team members in Enthu.AI, follow the steps given below :
Login to your Enthu.AI account
From the navigation menu in the left pane, please click on the ‘Manage’ option and a drop down menu will appear.
Click on the ‘QAs’ option on the drop down menu.
4. On the Quality manager page, click on the ‘Edit/Delete’ button on the right side of the screen. 
5. To edit QA/QM a popup will appear. Enter the name and email address and assign a role(QA/QM) and click on the 'Update QA/QM' button.
6. To delete QA/QM a popup will appear. Click on the 'Delete' button.
7. You will be able to see your the required changes are made in the QA manager dashboard.
Important notes:
To learn about the difference between QA and QM, click here
- To learn how to create Quality Team members, click here: