Auto QA Sampling controls which calls are selected for AI evaluation.
It does not evaluate calls itself — it only decides which calls Auto QA will run on.
If you’re confused about why certain calls were picked, missed, or emails were not received, this article explains how it works.
1. Sampling settings: weekly or daily?
Daily sampling
Runs every day
Picks calls from the same day
Weekly sampling
Runs once per week
Picks calls from the defined week
Important to know
Changing the sampling frequency applies only to future calls.
Past calls are not re-sampled automatically.
2. How to add dispositions and conditions to sampling settings
Dispositions
Dispositions allow you to sample only specific call outcomes, such as:
Interested
Not interested
Follow-up required
Conditions
Conditions further narrow down eligible calls, for example:
Call duration (minimum and maximum duration)
Specific tags
Caller Type
Call Type
Key rule
A call is sampled only if it matches all selected conditions.
3. Can I create two different sampling settings with the same scorecard?
Yes, this is allowed.
Common use cases
Different rules for different teams
Separate sampling logic for different call types
What to be careful about
Overlapping rules may select the same call
Reports may include results from multiple rules
Sampling order and timing matter
Auto QA Sampling Emails – when emails are triggered
Auto QA sampling emails are triggered based on call flow and sampling criteria.
1. Calls flowed and matched the sampling criteria
✅ Email is triggered
Calls flowed into Enthu
Calls matched the sampling rules
Email is sent with the link to those calls (also no. of calls mentioned)
Email is triggered at 8 am to the Admin for both frequencies (Your timezone)
2. Calls flowed but did not match the sampling criteria
✅ Email is triggered
Calls flowed into Enthu
Sampling rules ran
No calls matched the criteria
Email is sent to inform the user that no calls were sampled
(This is expected behavior and helps confirm sampling ran successfully.)
3. Calls did not flow (for example: weekends or no activity)
❌ No email is triggered
No calls were ingested into the system
Sampling does not run
No email is sent
If a new agent is added that has to be added manually in auto sampling settings, calls would not flow. Go to sampling settings, and tick that new agent. You will see that agent is now part of sampling process.
Key takeaway
Emails are triggered only when calls flow into the system.
If no calls flow, the system does not send sampling emails.
When should you contact support?
Contact support if:
Sampling never runs despite correct setup
Calls clearly matching rules are never sampled
Sampling emails are missing despite valid configuration
Sharing sampling rule name, scorecard, and date range will help resolve issues faster.