If you’re unable to log in to Enthu or facing access-related problems, it’s usually due to credentials, security checks, or account status.
This section covers the most common login and password issues and how to resolve them.
1. I am not able to log in to Enthu
Common reasons
Incorrect email or password
Account is deactivated
You’re trying to log in with an email not added to the workspace
Temporary browser or network issue
What to check
Confirm you’re using the correct email address
Re-enter password carefully
Try logging in using an incognito window
Clear browser cache and cookies
Check if your account is active with your Admin
3. How can I reset my password?
Steps
Log in to Enthu
Go to Profile / Account settings
Select Change Password
Enter current and new password
Save changes
Important
Password change applies immediately and logs you out from other sessions.
4. Can’t get through captcha
Common reasons
Browser extensions blocking captcha
VPN or network restrictions
Outdated browser
Multiple failed attempts
What to try
Refresh the page and retry
Use a supported, updated browser
If you’re stuck on the login screen because you forgot your password
If you’re on the login screen and don’t remember your password, follow these steps:
On the login screen, click “Forgot password?”
Enter the email address you use to log in to Enthu
Click Submit
Check your email for the password reset link
Open the link and set a new password
Return to the login screen and sign in with the new password
When should you contact support?
Contact support if:
Correct credentials still don’t work
Password reset emails never arrive
Captcha fails repeatedly despite troubleshooting
You’re locked out due to security restrictions
Sharing email ID and screenshot of the error will help resolve the issue faster.