Help & Support Documents

No, you cannot add two Master Calibrators in a single session.  Irrespective of whether you have an internal Master Calibrator or an External one, you c...

Yes, you can create two Calibration sessions for a single call. You can create multiple Calibration sessions for the same call with the same participants or...

Yes, agents can create Calibration sessions.  They can select other participants for the session. Agents have the option to decide whether or not th...

Yes, admins can create Calibration sessions.  The admin can update the session details, including adding new participants for the session which they ar...

Once the session is created, you cannot remove the participants of the Calibration session. If you have added someone by mistake, you can delete that Ca...

1. Go to the Calibration sessions list. 2. Find the session you want to update. 3. Click on the pencil icon ✏️ in the 'Action' column. ...

Yes, you can update the deadline of an existing Calibration session. Conditions: The new deadline must be set to a future date and time. You cannot c...

You can’t delete the Calibration session if you are not the owner of the session.  The ability to delete a Calibration session is restricted to the sess...

To create a Calibration session, you need the following fields: 1. Calibration Session Name: Define a name for the session. 2. Participants: Add part...

1. Access Filters:    - Under the search field, click on "Add Filters." 2. Apply Filters:    - You will see four types of filters that ca...