Calibration Session
The time left indicator shows the total time remaining until the Calibration session's deadline. Participants need to fill out the scorecard within this...
Wed, 31 Jul, 2024 at 1:15 AM
Session Name: The unique title assigned to the Calibration session. Subject: The agent whose call or chat is selected for the Calibration session. ...
Wed, 31 Jul, 2024 at 1:20 AM
If you have selected QM and Admin as participants for the Calibration session, their details (name and response submitted or not) will be shown under the QA...
Tue, 6 Aug, 2024 at 6:36 AM
Yes, the admin can be a master calibrator. In addition to this role, the admin can: Create sessions, thus becoming the owner. Be a participant in...
Wed, 31 Jul, 2024 at 4:04 AM
For editing a Calibration session: 1. Go to the Calibration sessions list. 2. Find the session you want to update. 3. Click on the pencil icon ✏️ i...
Wed, 31 Jul, 2024 at 2:04 AM
From the Action button, you can: Change the Calibration session name. Add new participants to the existing Calibration session. Update the dead...
Wed, 31 Jul, 2024 at 2:24 AM
You can selecting an External Master Calibrator with the following steps: To choose an external master calibrator, click on "Add Custom". You...
Tue, 30 Jul, 2024 at 12:15 PM
Yes, the custom master calibrator will receive an email once the session is created. The email will include a Deadline & CTA button that redirects them ...
Tue, 30 Jul, 2024 at 12:21 PM
No, you cannot add more than one master calibrator to a single session. This restriction applies to: Two internal master calibrators Two external ma...
Wed, 31 Jul, 2024 at 3:24 AM