How to Change the duration for Agent Expiry Link? : Help & Support Documents

How to Change the duration for Agent Expiry Link? Print

Created by: Tushar Jain

Modified on: Fri, 25 Nov, 2022 at 1:44 AM

The Admin and Quality Team members can change the duration for Agent Expiry Link in two ways.

Login to your Enthu.AI account.
On the right hand side of the screen, please click on the Arrow button and a drop-down menu will appear.
Click on the ‘Profile Settings’ option.
On the Profile Settings page, scroll down to see the Expiry for Agent Link, make your desired changes and click on save button.

Login to your Enthu.AI account.
On the Navigation menu, click on the Call Analysis Module and and you will see Call Analysis screen.
Click on Review button and you’ll be redirected to a call evaluation screen.
After filling feedback form, you can change the duration of expiry link accordingly for a particular agent.
Click on Submit button and your changes will be saved.

Check out this detailed video on How to Change the duration for Agent Expiry Link:

Tushar is the author of this solution article.

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How to Change the duration for Agent Expiry Link? Print