The call transcript is segmented into divisions of dialogues with similar keywords, these divisions are known as Call Chapters. It is a great feature to navigate through the transcript quickly and effectively.


To view Call Chapters follow these steps:

  • Open Call Summary tab from the side navigation menu.
  • Click on Review button. You'll land on the screen where you can listen to call and evaluate it.
  • Here you'll see the Call Chapters section where you can see one liner description of the chapter. 
  • You can also click on the downward arrow to view the chapters summary.