If an agent no longer works for you or you don't want to monitor their calls anymore you can easily deactivate them by following these steps :

  1. Login to your Enthu.AI account.

  2. From the navigation menu in the left pane, please click on the ‘Manage’ option and a drop down menu will appear.

  3. Click on the ‘Agents’ option on the drop down menu.

  4. On the Agent Manager page, choose the agent you want. Click on the Toggle under the Status column.

  5. A Deactivation Confirmation box will appear. Read all the points carefully.

  6. Click on ‘Deactivate Agent’ option to confirm deactivation.

  7. You can see your Deactivated Agent(s) in the Deactivated tab of the Agent Manager Dashboard.

Important notes:

  • Once an Agent is deactivated, their calls/conversations won’t be available in Enthu.AI.

  • The deactivated Agents’ history won't be affected by Deactivation.