Evaluation/Coaching

How to compare QA Evaluation Score? (Agent VS Team) in Enthu.AI?
The Quality Assurance (QA) Score assesses the credibility and usability of the contact center's compliance to internal business norms.  The data includ...
Fri, 25 Nov, 2022 at 2:31 AM
How to check Percentage Hits of an Agent in Enthu.AI?
Let's first understand, what is a hit? A negative response in the agent feedback form is considered as a hit. This feedback form is filled by a qua...
Fri, 25 Nov, 2022 at 3:52 AM